Citizen services
1:1 · in-person / digital / hybrid
From access, appointments and consultation to language services, handover and documented follow-up.
Public sectorCommunication that reaches everyone.
Dialogue.
For all.
We curate communication so dialogue works for everyone.
We are the enabler for the ideal process: from consulting and the operating model to integration, customization and proprietary tools.
cohumano
adviseorganizeorchestratemonitor
01 · Dialogue
Who talks to whom?1:11:manymany:many
Consultation, service, presentations, panels, trade fairs and networking.02 · Setting
Where does dialogue take place?in-personvirtualhybrid
On site, remote or as a seamlessly connected communication situation.03 · Language
Language.For all.
Sign languagesSpoken languagesNational languagesTechnicalEverydayPlainEasy
Language levels and degrees of comprehensibility are deliberately built into the process.04 · Technology
Control. Integrate. Build.PlatformsAudio / VideoCaptionsAPIsAutomation / AICustom Tools
cohumano controls technical components, integrates existing systems and builds proprietary modules when needed.Initiator · Enabler · Integrator · Provider
Consulting first. Technology second.
The use case determines the solution – not the other way around.
Who talks to whom? In what situation? Through which channel? And what must work reliably in the end?
cohumano does not start with a tool, but with the communication situation. We analyze workflows, barriers, roles and interfaces and build a robust service and operating model from them.
Technology comes into play where it improves the process: integrated, customized or as a proprietary component.
1 · Consulting
Understand the use case, users, barriers and target state.
2 · Operating model
Define roles, services, responsibilities and quality.
3 · Integration
Connect platforms, APIs, audio/video and customer systems.
4 · Customization
Configure routing, interfaces and workflows to fit.
5 · Custom tools
Build proprietary components where standard solutions are not enough.
Dialogue architecture
One process. Many components. One orchestrated experience.
The communication situation defines the architecture. cohumano connects access, dialogue formats, human services, technology and operations into one coherent process.
From access to reliable operationmodular · integrable · measurable
01 · Access
Link · QR · ButtonSimple access to the right dialogue path.
Portal · Website · AppEmbedded in existing customer touchpoints.
02 · Dialogue format
1:1 · 1:many · many:manyConsultation, presentation, panel or open exchange.
In-person · virtual · hybridThe setting determines routing and interaction.
03 · Services & layers
Language & accessibility servicesSign language, interpretation, captions and comprehensibility.
Technology & automationPlatforms, APIs, AI and customer-specific modules.
04 · Output & operation
Audio · video · captionsOutput matched to channel, situation and audience.
Documentation · CRM · KPIsFollow-up and measurable operations.
co
cohumano orchestration layer
Use-case-driven
Every dialogue is different. So is its solution.
Shop call & consultation
1:1 · web / video / branch
Extend existing consultation channels and add additional services seamlessly when needed.
Corporate serviceEvents & trade fairs
1:many / many:many · in-person / hybrid
Not just the stage: plan Q&A, breakouts, breaks, side talks and networking as one end-to-end process.
Live communicationHealthcare dialogue
1:1 · sensitive / situational
Reliable communication with clear roles, appropriate support services and defined escalation paths.
HealthcareOur process
Analyze. Curate. Connect.
- 01Understand the
use case - 02Analyze communication phases
- 03Design the operating model
- 04Curate services & technology
- 05Integrate, test, pilot
- 06Measure, optimize, scale
Dialogue is what we do.
We standardize recurring modules – not the individual communication situation.
Client reviews
What clients value about cohumano.
Selected voices from consulting, service and live communication.
cohumano did not look at our citizen service only from a technical perspective. It structured the entire process from access to reliable communication. That process perspective made the difference for us.Julia Neumann · Head of Citizen Services
What stood out was the combination of consulting, operating model and pragmatic integration. It allowed us to keep using existing communication channels while improving them in a targeted way.Martin Keller · Head of Customer Experience
cohumano helped us plan events as an end-to-end communication process – from the stage and Q&A to side talks and networking. That was decisive for the quality of the implementation.Sophia Wagner · Project Lead Event & Live Communication
Cooperation partners & technology partners
Open to strong partners in the right setup.
cohumano works use-case-driven and combines consulting, services and technology depending on the requirements. Each setup creates a strong interplay of cooperation partners, technology partners and proprietary components.
Cooperation partners, incl.
Project-based collaboration across language and accessibility services, sign language, live captions, live communication, AV implementation, streaming and video.
Technology & integration ecosystem, incl.
Relevant platforms and tools for video, collaboration, forms, analytics, hosting and privacy-conscious digital processes – as a basis for integrations and customer-specific setups.
VerbaVoiceLanguage & access services
YommaSign language & interpreting
TV1Live captions & speech AI
3QVideo & streaming infrastructure
OpenTalkSovereign video platform
Nextcloud TalkCollaboration & communication
BigBlueButtonTraining & web conferencing
JitsiVideo & spontaneous dialogue
LimeSurveyForms & surveys
MatomoPrivacy-conscious web analytics
Custom ToolsProprietary modules & interfaces
HetznerHosting & infrastructure
In brief
What is curated dialogue management?
What exactly does cohumano do?
We advise and design the right combination of operating model, human services, technology, integration and – where useful – proprietary tools for specific communication situations.
Is cohumano a software provider?
Not primarily. Technology is one component of the process. We integrate existing systems, configure suitable components and develop proprietary modules only where the use case justifies it.
Which formats can be covered?
1:1, 1:many and many:many – in-person, digital or hybrid. What matters is the full communication chain, including access, interaction, additional services, output and follow-up.
Dialogue. For all.
Which dialogue do you want to improve?
Describe the situation to us. We think from the use case through the process to the right implementation.
Contact form
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Legal Notice
cohumano is an offering of succelerator GmbH.
succelerator GmbH
Sophienstr. 2
80333 München
Germany
Representation
Managing Director: Stefan Knobel
Contact
Email: info@cohumano.de
Register
Local Court of Munich
HRB 210518
Responsible for content
Stefan Knobel
Address as above
Information pursuant to § 5 German Digital Services Act (DDG).
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succelerator GmbH, Sophienstr. 2, 80333 München, Germany, email: info@cohumano.de. Managing Director: Stefan Knobel.
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Last updated: August 2026. This summary applies to the current, static state of the website without additional tracking, analytics, newsletter or external form services.